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January Session | Player Experience Beyond Support

January Session | Player Experience Beyond Support

January Session | Player Experience Beyond Support

Level Up Your Player Experience: A Strategy Workshop


What We’ll Cover

  • Designing Systems, Not Queues: How to turn support into a feedback loop for product and community

  • Scaling Without Burnout: Intelligently adding automation while maintaining empathy.

  • The AI Reality Check: A grounded look at where AI helps, where it hurts, and where it’s just noise.

  • Closing the Feedback Gap: Turning thousands of reviews and community signals into product decisions.

  • Retention vs. Acquisition: Why CX is your team's best early warning system for churn.

  • Future-Proofing Your Workflow: Building support practices that survive the jump from indie to AA.

The Panel

  • Moderator: Greg Posner: Founder of Player Driven.

  • Veronica Cherenkova: Lead Support Manager at Easybrain

  • Conor McGinley: Customer Support Lead at Twin Harbor Interactive.

Brought to you By:

What to Expect


Panel-led discussion with real industry operators

No hypotheticals. No theory without scars. Just people actively building, shipping, and supporting games.


Minimal slides, maximum signal

Conversation-driven, not deck-driven. We focus on what actually works, not what looks good on a slide.


Live audience Q&A

Bring your real problems. We leave space to dig into edge cases and situations you’re dealing with right now.


Practical takeaways you can apply immediately

Frameworks, mental models, and examples you can use the same week, not “someday.”


Post-workshop highlight clips

Key moments are edited into short, shareable clips designed for social and internal team sharing.


Clear recap for easy consumption

A concise summary of insights so you don’t have to rewatch the full session to extract value.

What to Expect


Panel-led discussion with real industry operators

No hypotheticals. No theory without scars. Just people actively building, shipping, and supporting games.


Minimal slides, maximum signal

Conversation-driven, not deck-driven. We focus on what actually works, not what looks good on a slide.


Live audience Q&A

Bring your real problems. We leave space to dig into edge cases and situations you’re dealing with right now.


Practical takeaways you can apply immediately

Frameworks, mental models, and examples you can use the same week, not “someday.”


Post-workshop highlight clips

Key moments are edited into short, shareable clips designed for social and internal team sharing.


Clear recap for easy consumption

A concise summary of insights so you don’t have to rewatch the full session to extract value.

What to Expect


Panel-led discussion with real industry operators

No hypotheticals. No theory without scars. Just people actively building, shipping, and supporting games.


Minimal slides, maximum signal

Conversation-driven, not deck-driven. We focus on what actually works, not what looks good on a slide.


Live audience Q&A

Bring your real problems. We leave space to dig into edge cases and situations you’re dealing with right now.


Practical takeaways you can apply immediately

Frameworks, mental models, and examples you can use the same week, not “someday.”


Post-workshop highlight clips

Key moments are edited into short, shareable clips designed for social and internal team sharing.


Clear recap for easy consumption

A concise summary of insights so you don’t have to rewatch the full session to extract value.

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  • Join the Mailing List

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  • Customer Experience Live Workshop Jan 23rd

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  • Player Driven Live @ PGC London

  • ●

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© Player Driven

2026

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  • Join the Mailing List

  • ●

  • Customer Experience Live Workshop Jan 23rd

  • ●

  • Player Driven Live @ PGC London

  • ●

Subscribe for player.driven updates

© Player Driven

2026

Instagram

TikTok

Discord

LinkedIn

Workshops

Content

Contact Us

About

  • Join the Mailing List

  • ●

  • Customer Experience Live Workshop Jan 23rd

  • ●

  • Player Driven Live @ PGC London

  • ●

Subscribe for player.driven updates

© Player Driven

2026

Workshops

Content

Contact Us

About