Bridging Tech and Customer Experience with Insight, Strategy, and Heart.
With over 15 years in sales engineering, I've dedicated my career to enhancing customer experiences in the gaming and customer service sectors. At Helpshift and Keywords Studios, I led large-scale projects that bridged technical solutions with client needs, focusing on delivering seamless customer support.
As the host of the Player Driven podcast, I explore the nuances of player engagement through conversations with industry experts. This platform allows me to share best practices and real-world examples, empowering professionals to elevate their customer support strategies.
My passion for storytelling enables me to convey complex concepts in an accessible and engaging manner, fostering a deeper understanding and connection with diverse audiences. By integrating humor and a natural tone, I strive to make learning both enjoyable and impactful.
I am committed to influencing and inspiring others in the pursuit of excellence in customer experience, continually seeking innovative ways to connect, engage, and deliver value.