──── GUEST PROFILE

Danielle Shneor

Head of Player Experience

ILYON

Danielle Shneor is Head of Player Experience at Ilyon, the Israeli mobile games studio. She came to games by way of hospitality and aviation, and runs player support as a retention engine built on empathy, the why, and always offering a choice.

Community

──── APPEARANCES

1 piece across the network.

PODCAST
How Player Support Shapes Gaming Communities with Danielle Shneor
Ilyon's Danielle Shneor on running player support like hospitality, and how empathy and always offering a choice turned 40,000 tickets into 90% satisfaction.
FEB 11, 2025

Danielle Shneor

1 piece across the network.

How Player Support Shapes Gaming Communities with Danielle Shneor