From Discord to Durable: Scaling Player Support and Community Without Burning Out

In a world where players expect instant answers and unforgettable moments, how do you scale support without sacrificing community?We sat down with Heidi Christine (CMO and Head of Community at Pixels) and Conor McGinley (CS Lead at Twin Harbor Interactive) to find out. Whether you're a live service veteran or just starting your first Discord server, this episode from the Player Driven podcast drops a ton of actionable insights. Let's break them down.