Greg Posner
With over 15 years in sales engineering, I've dedicated my career to enhancing customer experiences in the gaming and customer service sectors. At Helpshift and Keywords Studios, I led large-scale projects that bridged technical solutions with client needs, focusing on delivering seamless customer support.
As the host of the Player Driven podcast, I explore the nuances of player engagement through conversations with industry experts. This platform allows me to share best practices and real-world examples, empowering professionals to elevate their customer support strategies.
My passion for storytelling enables me to convey complex concepts in an accessible and engaging manner, fostering a deeper understanding and connection with diverse audiences. By integrating humor and a natural tone, I strive to make learning both enjoyable and impactful.
I am committed to influencing and inspiring others in the pursuit of excellence in customer experience, continually seeking innovative ways to connect, engage, and deliver value.
