──WORKSHOP · RECORDED
Player Experience Workshop
We move past the AI hype to discuss what actually works when real problems hit production, from managing a support team that grew from 6 to 170 people to handling feedback for a studio with over 2 billion installs.
7 sessions · 1h 7m total runtime
OPEN PLAYLIST ON YOUTUBE →↳ Full curriculum
- 01
39:29Is AI killing the player experience, or is it the secret to scaling to billions of installs?
20 viewsFeb 2, 2026 - 02
3:04What Will Give Studios a CX Advantage in 2026
9 viewsFeb 2, 2026 - 03
8:02Can AI Replace Human Support?
6 viewsFeb 2, 2026 - 04
3:23How Do You Plan to Scale Player Support
9 viewsFeb 2, 2026 - 05
8:28Navigating Support and Community With Modern Tools
2 viewsFeb 2, 2026 - 06
3:00The Daily Tool Stack Powering Player Experience Teams
2 viewsFeb 2, 2026 - 07
2:30Tools and Strategies Studios Are Implementing Right Now
8 viewsFeb 2, 2026
──── WHAT YOU WILL LEARN
- · Why players don't hate AI, they hate feeling like a number
- · How to turn noise from Discord and App Store reviews into product decisions executives listen to
- · Why the best use of AI is analyzing large datasets for sentiment, not replying to tickets
- · Why a direct English-to-Japanese translation can ruin your reputation in the Asian market
──── SHOW NOTES
Chapters 0:00 Introduction and guest intros 7:30 How we got started in games (from QA to CX) 12:00 AI: augmentation vs. replacement 21:00 Closing the gap: support vs. product teams 35:00 How to scale without burning out 41:00 The future of CX in 2026